Analytics as a Service
Analyzing and understanding customer and employee data is a critical component of delivering products and services through digital channels. The prevalence of customer and employee data that is available from digital engagement can help to test and evolve the digital experience in pursuit of an individualized experience for customers and your employees.
Our teams can help you to capture and analyze data to better understand behavioral drivers of customers, unique attitudinal segments and consequently innovative ways to shape and evolve the digital channel for specific customer needs.
If the customer is your staff we can also make use of data to enhance your employee experience, optimize staff with tools and processes which expedite decision making and improve overall people processes such as on-boarding, people management or people engagement.
FinTech Social Dashboards
FinTech is an exciting and rapidly changing space. Our online dashboards allow subscribers to analyze and visualize the evolution of FinTech-related social discussion over time. For a small monthly fee, you can use our dynamic tools to monitor discussion volume, topics, and sentiment for key suppliers and verticals: digital wealth management, lending, and payments.
Use our dashboards to get answers to the following questions (and more):
- How is your brand driving online discussion?
- Which brands in your space are carving out the largest online shares of attention?
- Is the social discussion of your brand generally positive, negative, or neutral?
Get answers to social-related questions:
- How are digital wealth management brands driving online discussion?
- Which digital payments topics are getting the most traction online?
- Is discussion of digital lending generally positive, negative, or neutral?